In early 2013, global eCommerce giant Groupon found itself facing a daunting challenge: After four years of rapid growth and accelerated promotions, the company’s frontline managers— many of whom were in their very first management roles—were struggling. If they didn’t receive adequate support, company performance could suffer.
To help these inexperienced managers gain vital leadership skills, Groupon’s HR team took a two-pronged approach, combining in-person manager training with Jhana, the online resource for first-time and frontline managers in the tech industry.
