How would you react if customers secretly began hacking into your companies computers? Call the police, right? When it really happened to the Lego company, they reacted with dismay. Just as anyone would. But then, they asked themselves ‘why would customers do this?’
Watch how a customer-focused mindset, at the world’s most trusted company, led to a new kind of thinking and partnership with their customers.
Could you be partnering with your customers in new and profitable ways?
Learn more about the behaviors to build trust and gain a deeper understanding of the skills necessary to develop character and competence. Register to attend a complimentary Speed of Trust webcast.