Loyalty Overview

June 12, 2017 Sandy Rogers

Do you know that more than 70% of what produces customer loyalty is based on the behavior of front-line employees? FranklinCovey has training that will enable all front-line employees to grow customer devotion.

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Don’t leave the success of your first-level leaders, and your organization, to chance—download our complimentary guide today.

About the Author

Sandy Rogers

Sandy Rogers leads FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is graduate of Duke and Harvard Business School.

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