How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

Do you know how to fix the flaw in how you measure customer satisfaction? Read this Forbes article by George Bradt to learn how.

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A Completely Different Approach To Improving Customer Service
A Completely Different Approach To Improving Customer Service

If you wish to improve customer service, you need to start with your frontline leaders. 70 percent of what ...

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Are Your Customer Service Metrics Telling the Truth?
Are Your Customer Service Metrics Telling the Truth?

We all want good customer service metrics that represent our customer view as whole, but are these metrics ...

7 Ways to Be More Proactive

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