Jeffery Downs

Author and thought leader in consistent growth through conscious action. Leader in designing and implementing execution systems for Fortune 500 companies and translating complex strategy into the fewest number of executable targets. Also expert in architecting systems to translate strategy to front line leaders and managers. Dynamic presenter, conscientious facilitator and intelligent consultant. Clients with whom I have worked and delivered results include Intel, Comcast, Wegmans, Cisco, Symantec, Swift Transportation, Husky Energy, Discount Tire, Johns Manville.

  • Optimizing Client Interactions - On Demand Webcast

    Optimizing Client Interactions - On Demand Webcast

    Sales experts Jeff Downs and Mark Winn discuss how to optimize interaction, connect with new buyers, and progress sales deals in a way that will help your clients succeed.

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  • Episode 039: To Serve or Not to Serve

    Episode 039: To Serve or Not to Serve

    Jeff, Abbey, and James get into a robust conversation about customer service. Should sales professionals provide customer service or not? Listen to the conversation and you decide.

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  • Episode 038: What's in Your Sales Tech Stack?

    Episode 038: What's in Your Sales Tech Stack?

    In the era of information, what do you use to enhance your sales prospecting, qualifying, and closing? Abbey, James, and Jeff discuss what technology to use, how to use it, and when to quit.

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  • Episode 037: No Guessing and Practice

    Episode 037: No Guessing and Practice

    Join Abbey, James, and Jeff as they discuss the importance of not guessing what your clients want or need.

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  • Episode 036: James and Abbey Join the Show and Talk Prospecting

    Episode 036: James and Abbey Join the Show and Talk Prospecting

    James Brooks and Abbey Cook join Jeff and talk prospecting.

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  • Selling Online: The New Normal - On Demand Webcast

    Selling Online: The New Normal - On Demand Webcast

    Join sales experts Jeff Downs, April Maloney, and Rich Sieman as they discuss best practices for online selling and how they pivoted during the beginning months of the pandemic.

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  • Episode 035: Artificial Intelligence and Sales Professionals

    Episode 035: Artificial Intelligence and Sales Professionals

    Big data used by artificial intelligence to increase sales is a massive movement. Does AI replace the sales professional? Or does AI enhance how a sales professional meets the client's needs?

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  • Episode 034: Sales Leaders Keep Your Sales Team

    Episode 034: Sales Leaders Keep Your Sales Team

    Randy Illig writes in Forbes about how to keep your salespeople in the midst of the "Great Resignation." What you do to keep people now is good practice for always keeping good people.

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  • Episode 033: Prospect for Whose Spending, Use Data, and Be Their Seller

    Episode 033: Prospect for Whose Spending, Use Data, and Be Their Seller

    Go to the people who are spending and be their seller. To learn what organizations are wanting to buy, use big data. Prospect with intelligence. Online selling is here to stay.

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  • Episode 032: Client Enablement

    Episode 032: Client Enablement

    In recent years "sales enablement" has become a hot topic. What does it mean? When you enable sales, what are you enabling them to do?

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  • Episode 031: Do We Need Sales Professionals?

    Episode 031: Do We Need Sales Professionals?

    When enabling your client to make a decision, it is helpful to have a tool that you and your client can use to understand what decision needs to be made when and by whom.

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  • Episode 030: The Decision Grid

    Episode 030: The Decision Grid

    When enabling your client to make a decision, it is helpful to have a tool that you and your client can use to understand what decision needs to be made when and by whom.

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  • Episode 029: Structure the Conversation

    Episode 029: Structure the Conversation

    When you talk with a client, understanding not only their needs, but the importance, evidence, and impact is crucial for them and for you.

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  • The Helping Clients Succeed 4-Minute Overview

    The Helping Clients Succeed 4-Minute Overview

    Watch this short overview to learn about the three foundational principles found in FranklinCovey’s Helping Clients Succeed solution.

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  • Episode 28: Intent Counts More Than Technique

    Episode 28: Intent Counts More Than Technique

    What do you love about your sales profession? Is it the product? The people? Both? A recent article in Inc. magazine suggests that there is one rule greater than any other to make more sales.

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  • Killer Coaching Skills - On Demand Webcast

    Killer Coaching Skills - On Demand Webcast

    Jeff Downs and Mark Colgate, Professor of Service Excellence at the University of Victoria Gustavson School of Business, discuss how to manage your sales team and improve your coaching skills.

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  • Episode 027: Back to Basics - Move Off the Solution

    Episode 027: Back to Basics - Move Off the Solution

    Sales have changed from primarily in person to primarily online. This shift was in the making before the pandemic, the pandemic pushed online selling into the deep end of the pool.

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  • Episode 026: Consistently Coaching

    Episode 026: Consistently Coaching

    Coaching is more effective when done consistently; however, what does that mean and how do you do it? Consistency, while important, is not as powerful if you don't have...

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  • Episode 025: Receiving Coaching from your Client

    Episode 025: Receiving Coaching from your Client

    Coaching received from a client is a gift. Take the opportunity to learn what you could have done better not what the buyer missed or didn't understand.

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  • Episode 024: Peer to Peer Coaching for Sales Success

    Episode 024: Peer to Peer Coaching for Sales Success

    What is peer-to-peer coaching and is it valuable? How do you give and receive peer-to-peer coaching? In this conversation, we talk about asking questions that will solicit peer feedback.

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