Leena Rinne

Leena Rinne is FranklinCovey's Vice President of Consulting. She is responsible for the management and development of the consultant team and the ongoing world class delivery of FranklinCovey programs and solutions. Leena is co-author of the Wall Street Journal bestselling book, The 5 Choices: The Path to Extraordinary Productivity, and also co-authored the forthcoming book, Leading Customer Loyalty: Cracking the Code to Customer Devotion. Currently in her 14th year with FranklinCovey, Leena’s passion lies in supporting client to develop great leaders and create winning cultures.

  • Leadership Tips for 3 Difficult Behaviors

    Leadership Tips for 3 Difficult Behaviors

    Temper flare-ups, passive-aggressive avoidance, and the other difficult behaviors are a normal part of life. Here are 3 tips on working with difficult behavior.

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  • 3 Common Ways Managers Destroy their Team's Trust

    3 Common Ways Managers Destroy their Team's Trust

    When we surveyed more than 300 direct reports, they revealed six effective ways that managers build trust. But what about behaviors that break trust?

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  • Lead Through Change

    Lead Through Change

    Change is now the norm. It’s easy to feel overwhelmed by change. Here are some tips on leading through change.

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  • How to Prepare to Give Difficult Feedback

    How to Prepare to Give Difficult Feedback

    Giving feedback can create significant growth within direct reports, but giving difficult feedback isn't always delightful. Here are ways to prepare to give difficult feedback.

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  • How to Set Team Goals

    How to Set Team Goals

    Team goals are essential to leading a great team. The next time you are setting team goals, try these six steps.

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  • How to Effectively Delegate

    How to Effectively Delegate

    People want to exceed your expectations, so set them up for success by using these tips to effectively delegate work.

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  • The Key to Engagement and Accountability

    The Key to Engagement and Accountability

    Make 1-on-1s part of your leadership toolkit with these seven steps and keep the wheels turning on your team.

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  • The Critical Mindset For New Leaders

    The Critical Mindset For New Leaders

    Leading people is vastly different from working as an individual contributor. Adopt the critical mindset for new leaders and build your leadership legacy.

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  • Set Yourself Up For Success

    Set Yourself Up For Success

    Set yourself up for success in your new leadership role with these tips from FranklinCovey productivity expert Leena Rinne.

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  • Empathy and Customer Loyalty

    Empathy and Customer Loyalty

    Showing empathy for someone else starts by making a connection. A genuine connection promotes a feeling of belonging and acceptance. Leena Rinne shares 5 basic behaviors for genuine connections.

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  • The Fundamentals of Leading Customer Loyalty

    The Fundamentals of Leading Customer Loyalty

    From frontline employees to the CEO, everyone can play a part in building customer loyalty. The Loyalty Leader Mindset is based on three core principles: empathy, responsibility, and generosity.

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  • How to Delight Customers With Unexpected Extras

    How to Delight Customers With Unexpected Extras

    What can you do for customers that you have never done before, that will make their experience better? Learn how to delight customers with unexpected extras and earn their loyalty.

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  • The Link Between Listening and Customer Loyalty

    The Link Between Listening and Customer Loyalty

    Leena Rinne explores the link between listening and the difference it can make in building customer loyalty. She offers strategies to improve listening and describes pitfalls to avoid.

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  • Leena Rinne on Leading Loyalty

    Leena Rinne on Leading Loyalty

    An introduction to Leena Rinne, vice president of consulting and co-author of FranklinCovey's next bestselling book, Leading Loyalty: Cracking The Code To Customer Devotion.

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  • Solution Overview - The 5 Choices

    Solution Overview - The 5 Choices

    The 5 Choices® to Extraordinary Productivity process measurably increases productivity of individuals, teams, and organizations.

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  • 5 Choices2:54

    5 Choices

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