Fight Apathy and Earn Customer Loyalty
The cure for apathy is to engender empathy. Most people already have empathy. We just need to help our team show empathy for our customers more often.
The Loyalty Huddle: A Weekly Meeting to Build Employee and Customer Loyalty
These short, targeted meetings (huddles) will teach and reteach the practices and principles of earning loyalty to your team. Held at regular intervals, these huddles will earn loyalty.
5 Practices for Truly Effective Customer Follow-up
Follow-up is more than just a courtesy. It’s an opportunity to build the relationship. Sandy Rogers shares 5 practices to ensure your follow-up efforts are effective.
Take Responsibility and Earn Customer Loyalty
Sandy Rogers explains how taking responsibility can earn customer loyalty and shares ways to implement the principle on your team and within your organization.
Sandy Rogers on Leading Loyalty
An introduction to Sandy Rogers, customer loyalty expert and co-author of FranklinCovey's next bestselling book, Leading Loyalty: Cracking The Code To Customer Devotion.