Scott Miller

Reframe the way you approach customer loyalty with this effective paradigm shift. Change your focus from earning loyalty to showing loyalty for immediate and sustainable results.

After nearly 150 On Leadership interviews with highly accomplished people, Scott Miller explores the common thread that unites them all, a work ethic that continues beyond success.

We've learned that workplace protocols once firmly in place are likely not the go-forward strategy that will meet the new, evolving demands of a scared and fearful, but very engaged work.

In most areas of life, we’re all striving to raise our standards. In terms of forgiveness, it may be one area where we can finally feel great about lowering our standards.

We hear so much about what it takes to be a great leader, but what do we actually want in a leader? Scott Miller shares five characteristics he looks for in his leaders.

Nick Vujicic joins Scott Miller for the 100th episode of FranklinCovey On Leadership and inspires Scott with his accomplishments and contagiously positive attitude.

Regardless of your career plans or education, having solid experience in sales will serve you extraordinarily well.

Experience less regret and achieve levels of effectiveness that may have previously eluded you by driving a wedge between stimulus and response.

Everyone’s got a story. And rarely do we know it. Scott Miller explores the role that appearance-based judgments play in our lives.

Take a proactive approach to things that will cause you to react. Start by thinking very carefully about what you may face in the short, mid, and long term.