FranklinCovey Blog
The latest articles from FranklinCovey thought leaders and consultants.
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Read ArticleLearning 'Who' Trumps 'What'
Organizations often focus on the 'what' to improve when they seek to improve customer loyalty when they should really be focusing on the 'who'. Sandy Rogers explains why in this brief blog.
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Read ArticleThe Connection Between Loyal Customers And Engaged Employees
Competitive pricing, location, and product demand all drive customer foot traffic and business, but there is another piece of the puzzle to earn and drive customer loyalty — employee engagement.
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Evaluate the impact unconscious bias has on your team.
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Read ArticleImprove Your Decision Making By Knowing Your Team's Stories
Cultivate meaningful connections with the members of your team to significantly improve your decision making and consequently, their engagement.
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Read ArticleCulture - Your Ultimate Competitive Advantage
Culture is the one asset that sets your organization apart and is, in fact, your ultimate competitive advantage. And culture isn't simply your people, it's the relationships between your people.
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Read ArticleAppreciating Alternate Paths
After more than 100 interviews for FranklinCovey On Leadership, Scott Miller reflects on what he's learned about the booking of guests, and how he inadvertently limited himself.
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Read ArticleHow To Hold A Customer Loyalty Huddle
Loyalty huddles don’t need to be a big production but can be extremely effective if held consistently with your team members. Use these tips from Sandy Rogers to make your next huddle a success.
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Average First-Level Leaders Are Falling Behind
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Read ArticleWork-Life Blend
The term “work-life balance” is so 2010. Work-life blend is having flexible work hours, a clear line between what is work and what is not work and it’s your responsibility to blend the two.
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Read ArticleA Culture Of Feedback And Your Unconscious Bias
When it comes to our biases, it’s important to get feedback on how we are perceived and how our actions and decisions might be impacting others.
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Read ArticleHow To Think Like A Leader
For some, shifting into a leader’s mindset is intuitive, something that comes easy. For many others, that shift can take significant time and effort. And be quite humbling.
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Read Article6 Ingredients For A Great Life
It’s really important that you challenge yourself to put time into the things that you really do love. Don’t let it be a coincidence what ends up in your recipe for a great life.
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Read Article2 Common Myths About Unconscious Bias
Bias can be a heavy word. People often conflate it with prejudice, racism, discrimination, or sexism. But bias, on its face, is not inherently good or bad.
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Read ArticleBecoming A Generalist: The Long Road To Unlimited Options
Being a generalist can pay off, but the road is often longer and more uncertain than the specialist career path. The amount of options you have at the end depends on how much you learn along the way.
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Read ArticleHow To Lead Through Change
FranklinCovey's Chief People Officer and bestselling author of Get Better, Todd Davis, shares the most important thing leaders can do to effectively lead through change.
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Read ArticleFully Formed Adults
Fully formed adults. That’s the criteria for getting hired at Netflix, or at least it was in the early years. Scott Miller shares 7 things that all fully formed adults have in common.
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Read ArticleSimple, Not Easy
Relentlessly pushing ideas out to a team or executing them yourself can be overwhelming and often results in burnout or, worse, low-quality work. More is not better. Better is better.
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Read ArticleThe Challenge Of Managing Time And Energy
I learned from my organization and from Stephen Covey a tried and true way to manage my time and energy.
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Read ArticleAre You A Master Delegator Or A Master Hoarder?
Delegating is tricky and can be a slippery slope. If you want to build a culture where everyone offers their best, put these insights to work.
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Read ArticleGarbage In, Garbage Out
Scott Miller reflects on the impact that mass-media consumption has on his life and resolves to seek out more positivity to combat it.
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Read ArticleDon't Let Departures Damage Your Culture
Departures of valued employees are difficult and are easy to take personally. Avoid the culture-damaging effects of unexpected departures with these tips from Scott Miller.
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Read ArticleThe Greatest Missed Opportunity In Business Today
Leaders have so much to do, and it’s not easy to set aside the time to meet with our team members individually. And it’s easy to cancel that time, but here's why you shouldn't.
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