FranklinCovey Blog

Newest articles and blog posts from our thought leaders and subject matter experts.

  • Balancing Humility and Hubris

    Balancing Humility and Hubris

    Leadership requires a balance of humility and hubris. Scott Miller offers four tips that all leaders can use to help in this delicate balancing act.

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  • How to Delight Customers With Unexpected Extras

    How to Delight Customers With Unexpected Extras

    What can you do for customers that you have never done before, that will make their experience better? Learn how to delight customers with unexpected extras and earn their fierce loyalty.

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  • The Real Job To Be Done

    The Real Job To Be Done

    Shawn Moon explains how discovering the real job to be done that a customer comes to you for is the key to building fierce customer loyalty. He also shares common mistakes and ways to avoid them.

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  • Take Responsibility and Earn Customer Loyalty

    Take Responsibility and Earn Customer Loyalty

    Sandy Rogers explains how taking responsibility can earn customer loyalty and shares ways to implement the principle on your team and within your organization.

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  • The Link Between Listening and Customer Loyalty

    The Link Between Listening and Customer Loyalty

    Leena Rinne explores the link between listening and the difference it can make in building fierce customer loyalty. She offers strategies to improve listening and describes pitfalls to avoid.

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  • Sandy Rogers on Fierce Loyalty

    Sandy Rogers on Fierce Loyalty

    An introduction to Sandy Rogers, customer loyalty expert and co-author of FranklinCovey's next bestselling book, Fierce Loyalty: Cracking The Code To Customer Devotion.

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  • The Deliberate Presenter

    The Deliberate Presenter

    Scott Miller shares some great ideas to take into consideration whenever you make a presentation. From defining your purpose and assessing your performance, and everything in between.

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  • 6 Tips To Stay Cool Through Bad News

    6 Tips To Stay Cool Through Bad News

    Scott Miller shares six leadership tips to keep your cool and to successfully lead through bad news.

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  • Know Your Stuff

    Know Your Stuff

    Scott Miller shares a challenge with presenters everywhere: Know your stuff inside and out. Don't rely on anything besides your knowledge and passion for the subject to communicate your message.

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  • The Fallacy of Four Hours of Sleep

    The Fallacy of Four Hours of Sleep

    Somehow it became a badge of honor to cheat ourselves from one of the most vital parts of caring for our brains.

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  • Shawn Moon on Fierce Loyalty

    Shawn Moon on Fierce Loyalty

    An introduction to Shawn Moon, co-author of FranklinCovey's next bestseller, Fierce Loyalty: Cracking The Code To Customer Devotion.

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  • Why Your Sales Force Could Be Facing Extinction

    Why Your Sales Force Could Be Facing Extinction

    The same trends that have revolutionized the consumer experience are now transforming the process of buying and selling between businesses. Traditional B2B selling methods will likely become outdated.

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  • The Incalculable Value of Affirming Others

    The Incalculable Value of Affirming Others

    Scott Miller shares the incalculable value of affirming others and how it can have a long lasting impact on a person's life.

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  • What's Your Story?

    What's Your Story?

    Scott Miller shares the importance of knowing your story as a leader, especially how it helps you to effectively coach others to find theirs.

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  • The Focusing Power of No

    The Focusing Power of No

    It is incumbent upon leaders to say no to good ideas every day in order to focus on the wildly important strategic goals of their organizations.

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  • Leena Rinne on Fierce Loyalty

    Leena Rinne on Fierce Loyalty

    An introduction to Leena Rinne, vice president of consulting and co-author of FranklinCovey's next bestselling book, Fierce Loyalty: Cracking The Code To Customer Devotion.

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  • Do you want to start benefiting from feedback, but don’t know where to begin?

    Do you want to start benefiting from feedback, but don’t know where to begin?

    Making It Safe to Tell the Truth (Practice #13 in Todd Davis’s bestselling book on effective relationships, Get Better) is an important theme when setting the groundwork for receiving feedback.

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  • Management vs. Leadership: The Great Debate

    Management vs. Leadership: The Great Debate

    Scott Miller explores the difference between management and leadership and the necessity of one over the other when it comes to working with people.

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  • We Are All Project Managers

    We Are All Project Managers

    Everyone is a project manager, regardless of their formal title. We all manage project constantly, and as leaders, the place we can influence the success of a project the most is with the people.

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  • An Appeal To CEOs: Stop Firing Your Sales Teams

    An Appeal To CEOs: Stop Firing Your Sales Teams

    Revenue growth and sales team development don’t have to be mutually exclusive. But, too often, CEOs tend to see it that way. Maybe that’s why, at companies that struggle with unpredictable sales.

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