FranklinCovey Blog
Newest articles and blog posts from our thought leaders and subject matter experts.
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Read ArticleThe Most Undervalued Leadership Competency
Scott Miller explores the most undervalued leadership competency; listening. He explains empathic listening and how to apply it.
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Read ArticleExamine Entrenched Beliefs
Examine your own entrenched beliefs and see if they are worth keeping. They may be holding you back from growing and limiting your potential.
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Read ArticleDo You Know Your Values?
In order to 'schedule the big rocks' you need to first identify what they are and you do that by determining your values.
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Read ArticleHow Leaders and Organizations can Embrace Social Selling
Randy Illig recently spoke with social-sales expert Brynne Tillman about how leaders and organizations must embrace social selling, or risk getting left behind.
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Read ArticleThe 8 Steps to Rolling Out a Social-Selling Strategy
Randy Illig recently spoke with social-sales expert Brynne Tillman about how leaders and organizations must embrace social selling, or risk getting left behind.
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Read ArticleIs Your Experience Limiting You?
Scott Miller shares a simple trick to change the way you think and to avoid the limitations that your past experience and perspective can place on you.
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Read ArticleKnowing When, Why, and How Much
Scott Milller shares some valuable points to consider for the next time you decide to incorporate a personal story into one of your teaching or facilitating moments. Know when, why, and how much.
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Read ArticleStrategy is a Process, Not a Meeting
Scott Miller shares seven thoughts that all leaders should keep in mind as they announce a new strategy or work to implement one.
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Read ArticleAre You Trustworthy?
When we judge people based on their actions and not their intent, we often judge them harshly. Learn how to assume positive intent and treat people more effectively.
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Read Article3 Ways Managers Destroy Trust
Here are three trust-destroying acts that have such a big impact, managers may never recover from them. We also share how to avoid them.
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Read ArticleSharing Insights and Earning Loyalty
Coaching that builds fierce loyalty is a sharing of insights. Shawn Moon reveals three tips to help you to begin sharing your insights and to earn loyalty.
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Read ArticleBalancing Humility and Hubris
Leadership requires a balance of humility and hubris. Scott Miller offers four tips that all leaders can use to help in this delicate balancing act.
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Read ArticleFight Apathy and Earn Customer Loyalty
The cure for apathy is to engender empathy. Most people already have empathy. We just need to help our team show empathy for our customers more often.
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Read ArticleEmpathy and Customer Loyalty
Showing empathy for someone else starts by making a connection. A genuine connection promotes a feeling of belonging and acceptance. Leena Rinne shares 5 basic behaviors for genuine connections.
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Read Article3 Tips to Earn Loyalty Through Generosity
Generosity is not all about giving away freebies—it’s just as much about giving the customer some relief. Shawn Moon shares 3 tips to earn loyalty through generosity.
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Read ArticleThe Loyalty Huddle: A Weekly Meeting to Build Employee and Customer Loyalty
These short, targeted meetings (huddles) will teach and reteach the practices and principles of earning fierce loyalty to your team. Held at regular intervals, these huddles will earn loyalty.
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Read ArticleThe Fundamentals of Fierce Customer Loyalty
From frontline employees to the CEO, everyone can play a part in building customer loyalty. The Loyalty Leader Mindset is based on three core principles: empathy, responsibility, and generosity.
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Read Article5 Practices for Truly Effective Customer Follow-up
Follow-up is more than just a courtesy. It’s an opportunity to build the relationship. Sandy Rogers shares 5 practices to ensure your follow-up efforts are effective.
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Read ArticleListening and Loyalty
Do you listen to understand, or to reply? Learn how to listen effectively and you will build fierce customer loyalty. Shawn Moon shares some tips for effective listening and explains things to avoid.
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Read ArticleHow to Delight Customers With Unexpected Extras
What can you do for customers that you have never done before, that will make their experience better? Learn how to delight customers with unexpected extras and earn their fierce loyalty.
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