FranklinCovey Blog

The latest articles from FranklinCovey thought leaders and consultants.

  • Learning 'Who' Trumps 'What'

    Learning 'Who' Trumps 'What'

    Organizations often focus on the 'what' to improve when they seek to improve customer loyalty when they should really be focusing on the 'who'. Sandy Rogers explains why in this brief blog.

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  • The Connection Between Loyal Customers And Engaged Employees

    The Connection Between Loyal Customers And Engaged Employees

    Competitive pricing, location, and product demand all drive customer foot traffic and business, but there is another piece of the puzzle to earn and drive customer loyalty — employee engagement.

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  • Evaluate the impact unconscious bias has on your team.

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  • Improve Your Decision Making By Knowing Your Team's Stories

    Improve Your Decision Making By Knowing Your Team's Stories

    Cultivate meaningful connections with the members of your team to significantly improve your decision making and consequently, their engagement.

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  • Culture - Your Ultimate Competitive Advantage

    Culture - Your Ultimate Competitive Advantage

    Culture is the one asset that sets your organization apart and is, in fact, your ultimate competitive advantage. And culture isn't simply your people, it's the relationships between your people.

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  • Appreciating Alternate Paths

    Appreciating Alternate Paths

    After more than 100 interviews for FranklinCovey On Leadership, Scott Miller reflects on what he's learned about the booking of guests, and how he inadvertently limited himself.

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  • How To Hold A Customer Loyalty Huddle

    How To Hold A Customer Loyalty Huddle

    Loyalty huddles don’t need to be a big production but can be extremely effective if held consistently with your team members. Use these tips from Sandy Rogers to make your next huddle a success.

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  • Average First-Level Leaders Are Falling Behind

    Find Out Why
  • Work-Life Blend

    Work-Life Blend

    The term “work-life balance” is so 2010. Work-life blend is having flexible work hours, a clear line between what is work and what is not work and it’s your responsibility to blend the two.

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  • A Culture Of Feedback And Your Unconscious Bias

    A Culture Of Feedback And Your Unconscious Bias

    When it comes to our biases, it’s important to get feedback on how we are perceived and how our actions and decisions might be impacting others.

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  • How To Think Like A Leader

    How To Think Like A Leader

    For some, shifting into a leader’s mindset is intuitive, something that comes easy. For many others, that shift can take significant time and effort. And be quite humbling.

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  • 6 Ingredients For A Great Life

    6 Ingredients For A Great Life

    It’s really important that you challenge yourself to put time into the things that you really do love. Don’t let it be a coincidence what ends up in your recipe for a great life.

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  • 2 Common Myths About Unconscious Bias

    2 Common Myths About Unconscious Bias

    Bias can be a heavy word. People often conflate it with prejudice, racism, discrimination, or sexism. But bias, on its face, is not inherently good or bad.

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  • Becoming A Generalist: The Long Road To Unlimited Options

    Becoming A Generalist: The Long Road To Unlimited Options

    Being a generalist can pay off, but the road is often longer and more uncertain than the specialist career path. The amount of options you have at the end depends on how much you learn along the way.

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  • How To Lead Through Change

    How To Lead Through Change

    FranklinCovey's Chief People Officer and bestselling author of Get Better, Todd Davis, shares the most important thing leaders can do to effectively lead through change.

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  • Fully Formed Adults

    Fully Formed Adults

    Fully formed adults. That’s the criteria for getting hired at Netflix, or at least it was in the early years. Scott Miller shares 7 things that all fully formed adults have in common.

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  • Simple, Not Easy

    Simple, Not Easy

    Relentlessly pushing ideas out to a team or executing them yourself can be overwhelming and often results in burnout or, worse, low-quality work. More is not better. Better is better.

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  • The Challenge Of Managing Time And Energy

    The Challenge Of Managing Time And Energy

    I learned from my organization and from Stephen Covey a tried and true way to manage my time and energy.

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  • Are You A Master Delegator Or A Master Hoarder?

    Are You A Master Delegator Or A Master Hoarder?

    Delegating is tricky and can be a slippery slope. If you want to build a culture where everyone offers their best, put these insights to work.

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  • Garbage In, Garbage Out

    Garbage In, Garbage Out

    Scott Miller reflects on the impact that mass-media consumption has on his life and resolves to seek out more positivity to combat it.

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  • Don't Let Departures Damage Your Culture

    Don't Let Departures Damage Your Culture

    Departures of valued employees are difficult and are easy to take personally. Avoid the culture-damaging effects of unexpected departures with these tips from Scott Miller.

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  • The Greatest Missed Opportunity In Business Today

    The Greatest Missed Opportunity In Business Today

    Leaders have so much to do, and it’s not easy to set aside the time to meet with our team members individually. And it’s easy to cancel that time, but here's why you shouldn't.

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