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We Are All Project Managers
Everyone is a project manager, regardless of their formal title. We all manage project constantly, and as l...
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Most Recent Articles
Balancing Humility and Hubris
Leadership requires a balance of humility and hubris. Scott Miller offers four tips that all leaders can use to help in this delicate balancing act.
How to Delight Customers With Unexpected Extras
What can you do for customers that you have never done before, that will make their experience better? Learn how to delight customers with unexpected extras and earn their fierce loyalty.
The Real Job To Be Done
Shawn Moon explains how discovering the real job to be done that a customer comes to you for is the key to building fierce customer loyalty. He also shares common mistakes and ways to avoid them.
Take Responsibility and Earn Customer Loyalty
Sandy Rogers explains how taking responsibility can earn customer loyalty and shares ways to implement the principle on your team and within your organization.
The Link Between Listening and Customer Loyalty
Leena Rinne explores the link between listening and the difference it can make in building fierce customer loyalty. She offers strategies to improve listening and describes pitfalls to avoid.
Sandy Rogers on Fierce Loyalty
An introduction to Sandy Rogers, customer loyalty expert and co-author of FranklinCovey's next bestselling book, Fierce Loyalty: Cracking The Code To Customer Devotion.
The Deliberate Presenter
Scott Miller shares some great ideas to take into consideration whenever you make a presentation. From defining your purpose and assessing your performance, and everything in between.
6 Tips To Stay Cool Through Bad News
Scott Miller shares six leadership tips to keep your cool and to successfully lead through bad news.
Know Your Stuff
Scott Miller shares a challenge with presenters everywhere: Know your stuff inside and out. Don't rely on anything besides your knowledge and passion for the subject to communicate your message.
The Fallacy of Four Hours of Sleep
Somehow it became a badge of honor to cheat ourselves from one of the most vital parts of caring for our brains.
Shawn Moon on Fierce Loyalty
An introduction to Shawn Moon, co-author of FranklinCovey's next bestseller, Fierce Loyalty: Cracking The Code To Customer Devotion.
Why Your Sales Force Could Be Facing Extinction
The same trends that have revolutionized the consumer experience are now transforming the process of buying and selling between businesses. Traditional B2B selling methods will likely become outdated.
The Incalculable Value of Affirming Others
Scott Miller shares the incalculable value of affirming others and how it can have a long lasting impact on a person's life.
What's Your Story?
Scott Miller shares the importance of knowing your story as a leader, especially how it helps you to effectively coach others to find theirs.
The Focusing Power of No
It is incumbent upon leaders to say no to good ideas every day in order to focus on the wildly important strategic goals of their organizations.
Leena Rinne on Fierce Loyalty
An introduction to Leena Rinne, vice president of consulting and co-author of FranklinCovey's next bestselling book, Fierce Loyalty: Cracking The Code To Customer Devotion.
Do you want to start benefiting from feedback, but don’t know where to begin?
Making It Safe to Tell the Truth (Practice #13 in Todd Davis’s bestselling book on effective relationships, Get Better) is an important theme when setting the groundwork for receiving feedback.
Management vs. Leadership: The Great Debate
Scott Miller explores the difference between management and leadership and the necessity of one over the other when it comes to working with people.
We Are All Project Managers
Everyone is a project manager, regardless of their formal title. We all manage project constantly, and as leaders, the place we can influence the success of a project the most is with the people.
Peak, Trough, and Recovery