Leaders and frontline caregivers at this large medical facility, one of seven hospitals and 125 clinics across the United States, knew what needed to happen in order to increase patient experience ratings. Unfortunately, the whirlwind of urgent daily tasks took precedence. Read how this hospital utilized The 4 Disciplines of Execution to raise the patient experience score.
According to our latest study, 56% of organizations do not have any leadership development for first-level leaders. Yet, when first-level leaders receive the proper development they need, your organization has a greater chance of success.