Customer Service

Products and solutions associated with customer loyalty and customer service

  • Leading Customer Loyalty - Overview4:27

    Leading Customer Loyalty - Overview

    Learn about the Inside-Out Approach to customer loyalty with this overview.

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  • Are Your Customer Service Metrics Telling the Truth?

    Are Your Customer Service Metrics Telling the Truth?

    We all want good customer service metrics that represent our customer view as whole, but are these metrics telling the truth?

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  • A Completely Different Approach To Improving Customer Service

    A Completely Different Approach To Improving Customer Service

    If you wish to improve customer service, you need to start with your frontline leaders. 70 percent of what makes a customer experience great is based on behavior of frontline leaders.

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  • Leading Customer Loyalty

    Leading Customer Loyalty

    Employees must feel like valued members of a winning team pursuing an important mission. It takes a leader to inspire and lead them to accomplish this.

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  • Leading Customer Loyalty

    Leading Customer Loyalty

    One Day Course Outline - Read and download.

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  • Winning Customer Loyalty

    Winning Customer Loyalty

    The overwhelming majority of customer service training focuses on skills - here’s what you do. But at FranklinCovey, we know that you must first focus on your beliefs and paradigms.

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  • The Ultimate Question10:21

    The Ultimate Question

    Have you ever experienced terrible customer service? If you have, are you going to recommend that service again? Watch this video to learn the ultimate question for customer loyalty.

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  • Employee Loyalty

    Employee Loyalty

    Change frontline behavior. Delight every customer. Drive faster growth.

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  • How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

    How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

    Do you know how to fix the flaw in how you measure customer satisfaction? Read this Forbes article by George Bradt to learn how.

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  • Are Your Customers Loyal?2:01

    Are Your Customers Loyal?

    Fred Reichheld asks the ultimate question: are your customers loyal?

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  • The Enterprise Story With Fred Reichheld3:33

    The Enterprise Story With Fred Reichheld

    Hidden fees might look good in a finance report, but could hurt you in the long run.

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  • Rants and Raves1:22

    Rants and Raves

    Customer service can make or break future business. Listen to these comments from customers who either loved or hated their customer service experience.

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