The Key to Engagement and Accountability

 

1-on-1s are key to building high engagement and maintaining accountability. “But,” you say, “We’re too busy! There’s no time for one-on-ones with my team!”

Imagine facing the daily demands of the job, the same demands that make your team too busy to hold 1-on-1s, all without the engagement and accountability that comes from 1-on-1s! It’s like being too busy driving to stop for gas. Things will come to a grinding halt.

Make 1-on-1s part of your leadership toolkit with these seven steps and keep the wheels turning on your team:

  1. Explain to your team that you plan to make one-on-ones a top priority.
  2. Create a cadence. Hold them every week or every month if you’re on a tight schedule.
  3. Schedule the next six months of 1-on-1s in your calendar.
  4. Ask each team member to prepare the agenda beforehand.
  5. Never cancel. A canceled one-on-one signals to your team they’re not important.  If something comes up, reschedule the one-on-one later that same day.
  6. Try holding informal one-on-ones: in the elevator, the break room, on the way to the parking lot.
  7. Make sure to clarify next steps before the one-on-one ends. This sets a precedence for accountability.

When you treat one-on-ones as sacred and conduct them effectively, you’ll be surprised by how much they contribute to a high-performing culture.

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Leading people is vastly different from working as an individual contributor. Download our latest guide to make the mental leap to leader:

 

About the Author

Leena Rinne

Leena Rinne is FranklinCovey's Vice President of Consulting. She is responsible for the management and development of the consultant team and the ongoing world class delivery of FranklinCovey programs and solutions. Leena is co-author of the Wall Street Journal bestselling book, The 5 Choices: The Path to Extraordinary Productivity, and also co-authored the forthcoming book, Leading Customer Loyalty: Cracking the Code to Customer Devotion. Currently in her 14th year with FranklinCovey, Leena’s passion lies in supporting client to develop great leaders and create winning cultures.

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