3 Keys To Deliver Critical Feedback

January 17, 2019 Kory Kogon


Giving feedback isn’t easy, but it’s a leadership necessity and a primary coaching tool. 

Don’t let the fear of having a difficult conversation, or being disliked stop you from developing your team. Use these three guidelines to overcome your resistance and deliver feedback that helps to develop your team:


  1. Don’t wait. If you delay feedback, you will dilute its impact. Give it soon after you observe the behavior that needs to change. If you’re still resistant, try to practice giving the feedback to a trusted friend first.
  2. Be specific about the behavior and its impact. Don’t make people guess what you’re trying to say. Instead of, “You didn’t talk much in today’s meeting.” You might say, “I noticed you spoke up only once during the meeting. If we don’t hear about the production problems, we might miss our deadline.”
  3. Listen to the person’s response. Be prepared for all types of reactions. Allow for emotions and reflect back what you hear without judgment.


These guidelines will not only help you avoid mistakes but will make it safe for the person who’s receiving the feedback.

Don't let 1-on-1s slip into the ineffective and monotonous territory of simple status reports and progress checks. Get 100+ questions to improve your 1-on-1s and use them to engage your people, uncover issues, and unleash potential. 


About the Author

Kory Kogon

Kory Kogon is FranklinCovey's Vice President of Field Development. Kory's focus is to help strengthen the capacity of the field teams to be highly consultative, while driving revenue and renewal within FranklinCovey's new and exciting subscription model, the All Access Pass. Kory is also one of the authors of the Wall Street Journal bestseller "The 5 Choices: The Path to Extraordinary Productivity", in addition to "Project Management Essentials for the Unofficial Project Manager" and "Presentation Advantage". She has over 25 years of business expertise from front line positions to an executive team member. Prior to FranklinCovey, Kory spent six years as the Executive Vice President of Worldwide Operations for AlphaGraphics, Inc.

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