Blog

The latest articles from our thought leaders and consultants.

  • Best Practices For Rewards Programs And Customer Loyalty

    Best Practices For Rewards Programs And Customer Loyalty

    The problem with rewards programs is they are easily copied by competitors. Use these best practices to build a rewards program that earns intense customer loyalty.

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  • Six Ways To Help Your Organization Be More Inclusive

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  • 2 Tips For Your 2020 New Year’s Goals & Resolutions

    2 Tips For Your 2020 New Year’s Goals & Resolutions

    It’s that time of year again when goal setting and resolutions become a regular topic of discussion and contemplation. Here are two tips to help make your 2020 New Year's goals & resolutions succeed.

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  • Evaluate the impact unconscious bias has on your team.

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  • The Non-Linear Career Path

    The Non-Linear Career Path

    From mowing lawns and raking leaves to a Wall Street Journal bestselling author and keynote speaker, Scott Miller reflects on non-linear career paths and the cumulative effect of experience.

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  • How To Build An Effective Customer Survey

    How To Build An Effective Customer Survey

    A customer satisfaction survey is an invaluable business tool. It can tell you what percentage of your customers are promoters, detractors, or passives, and what you can do to build loyalty.

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  • EQ, IQ, XQ—3 Factors That Lead To Team Performance

    EQ, IQ, XQ—3 Factors That Lead To Team Performance

    Navigate the hectic day to day activity of first-level leadership by balancing these three factors. Pamela Fuller shares some advice to get each team member and objective on the path to success.

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  • Drive Your Point Home With Metaphor

    Drive Your Point Home With Metaphor

    Effectively illustrate your vision to others through the use of metaphor. When used properly, a metaphor can convey your point more vividly than any literal description could.

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  • Be Proactive: The Mental Muscle Of Great Leadership

    Be Proactive: The Mental Muscle Of Great Leadership

    There is a reason Dr. Stephen R. Covey placed Be Proactive as the first habit of The 7 Habits of Highly Effective People. It is the mental muscle of great leadership.

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  • Turn Passive Purchasers Into Passionate Promoters

    Turn Passive Purchasers Into Passionate Promoters

    Learn how to differentiate between the loyalty of convenience and true loyalty and the key to turning passive purchasers into passionate promoters.

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  • Where Do You Do Your Best Thinking?

    Where Do You Do Your Best Thinking?

    In 2020, there’s zero downtime. The onslaught of information has hit a tipping point. Ask yourself, where and when do you do your best thinking?

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  • Friend Up For Career Success

    Friend Up For Career Success

    FranklinCovey's executive vice president of thought leadership, Scott Miller, shares his best career advice to help people surround themselves with positive influences and to find career success.

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  • Future Success Starts Now

    Future Success Starts Now

    When’s the best time to plant a tree? Yesterday. When’s the second-best time? Today. Scott Miller dispells the myth of overnight success using Rachel Hollis as an example of putting in the work.

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  • The Fundamental Leadership Mindset

    The Fundamental Leadership Mindset

    Leaders must adopt a fundamental mindset to be effective in their roles. Their primary responsibility is no longer to deliver results themselves, but to deliver them through others.

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  • Build Resilience By Clarifying Values

    Build Resilience By Clarifying Values

    Resiliency is a vital competency for leaders of people. The more clarity you have into your values, and the more committed you are to them, the more they build your resiliency.

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  • Define Your Values

    Define Your Values

    You can't hold people responsible for honoring values they don't hold, just because you do. Extend that courtesy to receive it as well and liberate yourself from unnecessary emotional baggage.

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  • 5 Ways To Increase Clarity And Decrease Disappointment

    5 Ways To Increase Clarity And Decrease Disappointment

    Scott Miller shares five ways to immediately improve your ability, in every role you play, to ensure those responsible for executing your vision do so with excellence.

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  • The 3 Principles Of A Loyalty Leader Mindset

    The 3 Principles Of A Loyalty Leader Mindset

    When it comes to earning loyalty from your employees, your team members, and your customers, there are Three Core Loyalty Principles to keep in mind.

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  • A Remarkable Experience While Traveling

    A Remarkable Experience While Traveling

    Scott Miller shares a remarkable experience he had while traveling this week, one that serves as a good reminder of the power of unexpected kindness.

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  • Manage The Chaos Of Adopting Change

    Manage The Chaos Of Adopting Change

    Change brings about chaos. It disrupts the status quo before people begin to adopt and adapt to it. Victoria Roos Olsson shares two tactics to help leaders manage the chaos of adopting change.

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  • Learning 'Who' Trumps 'What'

    Learning 'Who' Trumps 'What'

    Organizations often focus on the 'what' to improve when they seek to improve customer loyalty when they should really be focusing on the 'who'. Sandy Rogers explains why in this brief blog.

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  • Improve Your Decision Making By Knowing Your Team's Stories

    Improve Your Decision Making By Knowing Your Team's Stories

    Cultivate meaningful connections with the members of your team to significantly improve your decision making and consequently, their engagement.

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  • Six Ways To Help Your Organization Be More Inclusive

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