Blog
The latest articles from our thought leaders and consultants.
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Read ArticleBest Practices For Rewards Programs And Customer Loyalty
The problem with rewards programs is they are easily copied by competitors. Use these best practices to build a rewards program that earns intense customer loyalty.
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Six Ways To Help Your Organization Be More Inclusive
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Read Article2 Tips For Your 2020 New Year’s Goals & Resolutions
It’s that time of year again when goal setting and resolutions become a regular topic of discussion and contemplation. Here are two tips to help make your 2020 New Year's goals & resolutions succeed.
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Evaluate the impact unconscious bias has on your team.
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Read ArticleThe Non-Linear Career Path
From mowing lawns and raking leaves to a Wall Street Journal bestselling author and keynote speaker, Scott Miller reflects on non-linear career paths and the cumulative effect of experience.
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Read ArticleHow To Build An Effective Customer Survey
A customer satisfaction survey is an invaluable business tool. It can tell you what percentage of your customers are promoters, detractors, or passives, and what you can do to build loyalty.
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Read ArticleEQ, IQ, XQ—3 Factors That Lead To Team Performance
Navigate the hectic day to day activity of first-level leadership by balancing these three factors. Pamela Fuller shares some advice to get each team member and objective on the path to success.
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Read ArticleDrive Your Point Home With Metaphor
Effectively illustrate your vision to others through the use of metaphor. When used properly, a metaphor can convey your point more vividly than any literal description could.
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Read ArticleBe Proactive: The Mental Muscle Of Great Leadership
There is a reason Dr. Stephen R. Covey placed Be Proactive as the first habit of The 7 Habits of Highly Effective People. It is the mental muscle of great leadership.
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Read ArticleTurn Passive Purchasers Into Passionate Promoters
Learn how to differentiate between the loyalty of convenience and true loyalty and the key to turning passive purchasers into passionate promoters.
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Read ArticleWhere Do You Do Your Best Thinking?
In 2020, there’s zero downtime. The onslaught of information has hit a tipping point. Ask yourself, where and when do you do your best thinking?
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Read ArticleFriend Up For Career Success
FranklinCovey's executive vice president of thought leadership, Scott Miller, shares his best career advice to help people surround themselves with positive influences and to find career success.
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Read ArticleFuture Success Starts Now
When’s the best time to plant a tree? Yesterday. When’s the second-best time? Today. Scott Miller dispells the myth of overnight success using Rachel Hollis as an example of putting in the work.
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Read ArticleThe Fundamental Leadership Mindset
Leaders must adopt a fundamental mindset to be effective in their roles. Their primary responsibility is no longer to deliver results themselves, but to deliver them through others.
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Read ArticleBuild Resilience By Clarifying Values
Resiliency is a vital competency for leaders of people. The more clarity you have into your values, and the more committed you are to them, the more they build your resiliency.
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Read ArticleDefine Your Values
You can't hold people responsible for honoring values they don't hold, just because you do. Extend that courtesy to receive it as well and liberate yourself from unnecessary emotional baggage.
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Read Article5 Ways To Increase Clarity And Decrease Disappointment
Scott Miller shares five ways to immediately improve your ability, in every role you play, to ensure those responsible for executing your vision do so with excellence.
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Read ArticleThe 3 Principles Of A Loyalty Leader Mindset
When it comes to earning loyalty from your employees, your team members, and your customers, there are Three Core Loyalty Principles to keep in mind.
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Read ArticleA Remarkable Experience While Traveling
Scott Miller shares a remarkable experience he had while traveling this week, one that serves as a good reminder of the power of unexpected kindness.
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Read ArticleManage The Chaos Of Adopting Change
Change brings about chaos. It disrupts the status quo before people begin to adopt and adapt to it. Victoria Roos Olsson shares two tactics to help leaders manage the chaos of adopting change.
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Read ArticleLearning 'Who' Trumps 'What'
Organizations often focus on the 'what' to improve when they seek to improve customer loyalty when they should really be focusing on the 'who'. Sandy Rogers explains why in this brief blog.
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Read ArticleImprove Your Decision Making By Knowing Your Team's Stories
Cultivate meaningful connections with the members of your team to significantly improve your decision making and consequently, their engagement.
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Six Ways To Help Your Organization Be More Inclusive
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