Great Life, Great Career - #27 Shawn Moon

April 12, 2019 Scott Miller

 

Cracking the Code to Customer Devotion with author Shawn Moon

Great Life, Great Career hosted by Scott Miller, brings together insights, proven principles, and expert advice on aligning your passions and talents with your purpose and mission. This week, Great Life, Great Career visits WCF Insurance and talks with their SVP of HR, Kris McFarland about the company’s culture and the basis of its mission, vision, and values. Scott then talks with Shawn Moon, a co-author of the forthcoming book, Leading Loyalty: Cracking the Code to Customer Devotion.

 

 


Listen On iTunes   -   Listen on SoundCloud   -   Listen on Stitcher


 

Guest Bio:

Shawn Moon has over three decades of experience in leadership and management, sales and marketing, program development, and consulting services. His deep knowledge and robust experience inspires others to become leaders through personal effectiveness and execution.

Shawn served as FranklinCovey’s Executive Vice President, where he had responsibility for all of FranklinCovey’s director operations, including the company’s North American operations, UK, Japan, Australia offices, as well as the U.S. Government Services group.  He also led the company’s Execution, Speed of Trust, Customer Loyalty, and Sales Performance Practices.  He is the author or co-author of several books, including The Ultimate Competitive Advantage , Talent Unleashed, and Leading Loyalty: Cracking The Code To Customer Devotion.

Episode Breakdown:

  • Meet Kris McFarland
  • Behaving your way to the table
  • The skill of having a courageous conversation
  • Trust as a crucial competency
  • Meet Shawn Moon
  • Creating a culture of loyalty
  • What drives the perception of your organization
  • The three principles of loyalty

Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion. Pre-order your copy before 4/16 and receive exclusive bonus offers. 

About the Author

Scott Miller

Scott Miller is a twenty-three-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey On Leadership and Great Life, Great Career. Additionally, Scott is a co-author of The Wall Street Journal bestselling book, Everyone Deserves A Great Manager: The 6 Critical Practices For Leading A Team. He is also the author of the multiweek Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott writes a weekly leadership column for Inc.com and is a frequent contributor to Thrive Global. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

Follow on Twitter Follow on Linkedin Visit Website More Content by Scott Miller
Previous Article
The Alter Ego Effect | Todd Herman | Great Life, Great Career
The Alter Ego Effect | Todd Herman | Great Life, Great Career

This week, Scott sits down with Todd Herman, author of the bestselling book, The Alter Ego Effect. Scott an...

Next Article
Great Life, Great Career - #26 Todd Davis
Great Life, Great Career - #26 Todd Davis

Scott and Todd discuss intentionally creating a winning culture inside an organization and how that culture...

×

Sign Up for Our Weekly Newsletter

First Name
Last Name
Country
FranklinCovey does not share, sell, rent or trade personally identifiable information with third parties for promotional purposes. Privacy policy
!
Thank you!
Error - something went wrong!