Talking to Crazy | Mark Goulston | Great Life, Great Career

May 10, 2019 Scott Miller


Talking to Crazy; How to Communicate with The People That Drive You Nuts

Scott talks with psychiatrist and author Mark Goulston about his book “Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life.”

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Guest Bio:

Originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer, Dr. Mark Goulston's expertise has been forged and proven in the crucible of real-life, high stakes situations. An influencer who helps influencers become more influential, his unique background has made him an indispensable and sought after resource and change facilitator to Fortune 500 leaders, entrepreneurs and educators across the nation. He lives with his wife in Los Angeles, California.


Episode Breakdown:

  • The 3 Brains
  • Leaning into the crazy
  • The 4 Hs and the 4Rs
  • Never feeling good enough
  • Interventional empathy

Unconscious biases are hard to identify, much less know their true impact. Before you can take steps to operate more fairly and effectively at work, you need to get your bearings. Download our latest guide: Seven Misconceptions About Unconscious Bias. 

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

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