Uncovering Unconscious Bias: Pamela Fuller, Mark Murphy, and Anne Chow

Join the co-authors of FranklinCovey’s newest book, The Leader’s Guide to Unconscious Bias: How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams, as they shed light on how our brains process information, how leaders can recognize their own biases, and how organizations can navigate bias to achieve success.

Guest Bios:

Pamela Fuller is FranklinCovey’s thought-leader on unconscious bias, lead architect of its organizational solution, and one of the firm’s top global sales leaders. She began her career in nonprofit fundraising and advocacy. After earning her MBA, Pamela served as a diversity analyst at the U.S. Department of Defense. Continue reading Pamela's bio here. 

Mark Murphy is a FranklinCovey senior consultant who has facilitated content successfully to clients worldwide for the last 29 years. During that time, he also spent 11 years as a founding partner of a small boutique firm specializing in project management consulting. Mark grew up in Colorado and lives in Dallas, Texas. Continue reading Mark's bio here.

Anne Chow was appointed chief executive officer of AT&T Business in September 2019. She and her organization of over 30,000 employees are responsible for serving nearly 3 million business customers in upwards of 200 countries and territories around the world, representing over $35B in revenues. AT&T Business customers span all industries, including the public sector as well as nearly all of the world’s Fortune 1000 companies. She is the first woman to hold this position and the first woman-of-color CEO in AT&T’s history. Continue reading Anne's bio here. 

Connect with the guests:

Additional Resources:

Identify Your Biases: Here's a short exercise to help you become more aware of your biases and how they cloud your perceptions and influence your decisions.


Download our guide, Manage Your Biases to Better Manage Your Team, to learn some strategies for identifying your biases as a leader and what you can do to manage them.

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

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