The Gold Standard: Colin Cowie

Join prolific author, customer service, and lifestyle expert Colin Cowie as he shares captivating insights around pivoting your business, high-level customer service, and how to stand out in your industry.

Guest Bio:

As an all-encompassing wedding and event planner, Colin is a global citizen in every sense of the term. Having traveled over 13 million miles and visiting nearly 100 countries, he creates excitement and finds inspiration wherever he goes. Empowering people to live their best life is at the top of what motivates him to share his lust for life. Through his website, books and television appearances, as well as by example, he consistently sends that message to the world.

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Additional Resources:

The People Business: Every company is in the same business, the people business. What are you doing to ensure all of your systems, processes, strategies, and ongoing focus is about an obsession with people?

Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.


Principles of effective leadership have not changed, but when some team members are co-located, some work from home, and even more follow a hybrid model, leaders must apply those principles differently. 

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Releases, Master Mentors: 30 Transformative Insights From Our Greatest Minds, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. He lives in Salt Lake City, Utah, with his wife and three sons.

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