Connect With Customers: Martin Lindstrom

Join bestselling author and customer experience expert Martin Lindstrom as he shares how your culture and business intersect to determine your customer's experience with your brand.

Guest Bio:

Martin Lindstrom is the founder and chairman of Lindstrom Company, the world’s leading brand & culture transformation group, operating across five continents and more than 30 countries. TIME Magazine has named Lindstrom one of the “World’s 100 Most Influential People”. And for three years running, Thinkers50, the world’s premier ranking resource of business icons, has selected Lindstrom to be among the world’s top 50 business thinkers.

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Additional Resources:

Care to Become Memorable: You don’t need to spend a lot of money to be memorable. You just need to deploy your creative skills, innovate, and care.

Find Your Customers' Struggling Moments: Use this resource to brainstorm ways to drive value for your clients.


Don't let change-induced stress disrupt your organization. Here are six ways your leaders can help their teams handle stress during times of change.

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Releases, Master Mentors: 30 Transformative Insights From Our Greatest Minds, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. He lives in Salt Lake City, Utah, with his wife and three sons.

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