Just Listen: Mark Goulston

Join psychiatrist and author Mark Goulston as he provides tactics and tips to fortify your listening skills, deal with difficult people, and stay balanced in your responses.

Guest Bio:

Originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer, Dr. Mark Goulston’s expertise has been forged and proven in the crucible of real-life, high stakes situations. Companies and high potential/high performer executives hire him as a coach, mentor, teacher and/or speaker in order to become more impactful in all their interpersonal relations professionally and personally so that they can maximize the success of their technical skills and abilities.

Continue reading Mark's bio here.

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Additional Resources:

Listening and Leadership: Understand your motive to master your communication style and build a brand as someone who makes things easier—not harder.

Listen Like A Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week.


Don't let change cause unnecessary stress among the individuals in your organization. Here are six ways your leaders can help their teams handle stress during times of change.

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Releases, Master Mentors: 30 Transformative Insights From Our Greatest Minds, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. He lives in Salt Lake City, Utah, with his wife and three sons.

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