© Franklin Covey Co. and CoveyLink, LLC. All rights reserved. 5
BUILDING A WINNING CULTURE: INSPIRE TRUST
BUILDING TRUST: ACTION STEPS
To begin the process of building trust within your team follow these four steps:
STEP CHECKPOINTS
1. Assess Your
Character
Integrity
How do you view your own actions? Are they aligned to your own deepest values?
Intent
What's your agenda? Is it hidden or out in the open?
2. Assess Your
Competence
Capabilities
Can you deliver what you promise? Are you still relevant?
Results
What's your track record?
3. Practice the 13
Trust Behaviors
1. Talk straight. Are you honest? Do you tell the truth?
2. Demonstrate respect. Do you genuinely care about the people around you?
3. Create transparency. Do you tell the truth in a way people can verify
for themselves?
4. Right wrongs. Do you apologize quickly? Do you make restitution
where possible?
5. Show loyalty. Do you give credit to others? Do you badmouth people behind their
backs?
6. Deliver results. Do you get the right things done?
7. Get better. Are you a constant learner?
8. Confront reality. Do you address the tough stuff directly?
9. Clarify expectations. Do you write them down? Do you discuss them? Do you
violate them?
10. Practice accountability. Do you take responsibility for results, good and bad?
11. Listen first. Do you assume that you know what others think and feel without
listening?
12. Keep commitments. Do you attempt to spin your way out of a commitment you've
broken?
13. Extend trust. Do you trust others based on the situation, the risk, and credibility of
the people involved — but err on the side of trust?
