It's Not About The Nail

Empathic Listening is finding out what really matters to the other person, whether you agree or not. The problem may seem obvious to the listener, as is the nail in this video, but understanding the speaker is what’s really important.

This video is from an On Demand course in FranklinCovey’s All Access Pass® Learn how the All Access Pass allows you to expand your reach, achieve your business objectives, and sustainably impact performance.

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