Sandy Rogers is the loyalty practice leader for FranklinCovey and is the lead author of the upcoming book, Fierce Loyalty. He joins Scott Miller for FranklinCovey On Leadership to share his insights on customer loyalty.
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Management vs. Leadership: The Great Debate
Scott Miller explores the difference between management and leadership and the necessity of one over the other when it comes to working with people.
45:47On Leadership With Scott Miller: Episode #12 Seth Godin
Seth Godin joins Scott Miller for this episode of FranklinCovey On Leadership.
1:47Daniel Pink on the effect of midpoints
Daniel Pink shares the effects that midpoints have on outcomes, both positive and negative.
3:19Steps larks can take before meetings to make the most of them
Daniel Pink shares some steps that larks can take before meetings to make the most of them, especially when they aren't at a time that is optimal for a lark.
2:10Daniel Pink on the effect that the time of day has on judicial outcomes
Daniel Pink shares the effect that the time of day has on the outcome of judicial rulings, with Scott Miller for FranklinCovey On Leadership.
1:34Daniel Pink on the effect that the time of day has on medical outcomes
Daniel Pink shares the effect that the time of day has on the outcome of medical procedures, with Scott Miller for FranklinCovey On Leadership.
3:04Daniel Pink on Peak, Trough, and Recovery
Best-selling author Daniel Pink shares his latest work on leveraging timing for the best results. In this clip he explains the cycle of peak, trough, and recovery. Subscribe to FranklinC
1:51A Whole New Mind - The Power of the Right-Brain
Best-selling author Daniel Pink shares his latest work on leveraging timing for the best results. In this clip he explains the power of the right-brain.
1:32Daniel Pink on how people find their way at different rates
Best-selling author Daniel Pink shares his latest work on leveraging timing for the best results. In this clip he explains how people find their way at different rates.
2:45Project Management Essentials: Process is Nothing Without People
Author and FranklinCovey consultant, Suzette Blakemore, joins Scott Miller for On Leadership and discusses how project management process is nothing without people to execute it.
0:36Project Management Essentials: People + Process = Success
Author and FranklinCovey consultant, Suzette Blakemore, joins Scott Miller for On Leadership and discusses FranklinCovey's take on project management, that people plus process equals success.
1:51Project Management Essentials: Engage Key Stakeholders
Author and FranklinCovey consultant, Suzette Blakemore, joins Scott Miller for On Leadership and discusses the project management essential of engaging key stakeholders.
1:13Project Management Essentials: Demonstrate Respect
Author and FranklinCovey consultant, Suzette Blakemore, joins Scott Miller for On Leadership and discusses the project management essential of demonstrating respect and how that can help a project.
1:17Project Management Essentials: Author Suzette Blakemore
Author and FranklinCovey consultant, Suzette Blakemore, joins Scott Miller for On Leadership to discuss project management essentials.
2:28If customer loyalty is a value you believe in, don't game the system
Customer loyalty expert and author of Fierce Loyalty, Sandy Rogers shares the importance of playing by the rules you establish to track customer loyalty and to not 'game the system'.
1:43What leaders can do to build customer loyalty
Customer loyalty expert and author of Fierce Loyalty, Sandy Rogers shares what leaders can do right now to build customer loyalty.
1:18Technology is great but it's the people that take customer loyalty to the next level
Customer loyalty expert and author of Fierce Loyalty, Sandy Rogers shares technology can help build customer loyalty, but that the true key to fierce loyalty is the people on your team.
2:20How fierce loyalty is built through empathy
Customer loyalty expert and author of Fierce Loyalty, Sandy Rogers shares how empathy is the key to building customer loyalty.
1:003 Principles to earn fierce loyalty
Customer loyalty expert and author of Fierce Loyalty, Sandy Rogers shares three repeatable principles you can enact to earn and build fierce loyalty from your customers and clients.
2:04How Enterprise Rent-A-Car built customer loyalty