Empower frontline leaders to enrich the lives of customers and build customer loyalty

Scott Miller

Sandy Rogers is the loyalty practice leader for FranklinCovey and is the lead author of the upcoming book, Leading Loyalty. He joins Scott Miller for FranklinCovey On Leadership to share his insights on customer loyalty.

Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts to help you become a better leader.

______________________________________

Equip frontline employees with the skills and techniques to positively impact customer experience. Join us for a complimentary Leading Customer Loyalty webcast.

About the Author

Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey’s On Leadership and Great Life, Great Career. Additionally, Scott is the author of the multi-week Amazon #1 New Release: Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott authors a weekly leadership column for Inc.com and is a frequent contributor for Thrive Global. Previously Scott worked for the Disney Development Company, having grown up in Central Florida, and currently lives in Salt Lake City, Utah, with his wife and three sons.
Follow on Twitter Follow on Linkedin Visit Website More Content by Scott Miller

Previous Video

Daniel Pink - People Find Their Way at Different Rates

Best-selling author Daniel Pink shares his latest work on leveraging timing for the best results. In this c...

Next Video

The Ideal Amount of Sleep for Your Brain

Dr. Daniel Amen, renowned physician and #1 New York Times best-selling author, shares effective activities ...

First Name

Last Name

Country

Opt-in To Future Emails

Thank you!

Error - something went wrong!

Return to Home

Empower frontline leaders to enrich the lives of customers and build customer loyalty

About the Author

Previous Video

Next Video

Other content available

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, introduces The 30-Day Leadership Challenge in this short clip.

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 1 of The 30-Day Leadership Challenge.

Foundations for making effective leaders starts with four essential roles.

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 2 of The 30-Day Leadership Challenge.

Do's and Don'ts for making conversations easier.

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 3 of The 30-Day Leadership Challenge.

Foundations for making effective leaders

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 4 of The 30-Day Leadership Challenge.

FranklinCovey has distilled the learning from over $150 million in R&D, 30+ years of curating best-of-class thought leadership, and hundreds of thousands of client engagements around the world.

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 5 of The 30-Day Leadership Challenge.

Habits are what make leaders the best that they can be. Enjoy these tips to help creating effective habits as a leader.

FranklinCovey's Executive Vice President and Chief Marketing Officer, Scott Miller, walks us through week 6 of The 30-Day Leadership Challenge.

Think beyond the short term and embrace your personal mission. Begin with the end in mind and visualize your 80th birthday party. Imagine that all of the people who have influenced are there.

In times of great uncertainty, leaders can freeze to the point of inaction or execute with excellence, increase trust, achieve more, and transform fear into engagement.

Have you articulated an inspiring vision so your people choose to volunteer their best?

Do you need to be the smartest person in the room?

What’s preventing you from holding 1-on-1s with each of your team members?

How will you find the courage to keep your team focused on what is most important, including saying no to some of your own best ideas?