Empower frontline leaders to enrich the lives of customers and build customer loyalty

Scott Miller

Sandy Rogers is the loyalty practice leader for FranklinCovey and is the lead author of the upcoming book, Leading Loyalty. He joins Scott Miller for FranklinCovey On Leadership to share his insights on customer loyalty.

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Equip frontline employees with the skills and techniques to positively impact customer experience. Join us for a complimentary Leading Customer Loyalty webcast.

About the Author

Scott Miller is a 25-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.
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Empower frontline leaders to enrich the lives of customers and build customer loyalty

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Empower frontline leaders to enrich the lives of customers and build customer loyalty

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