Empower frontline leaders to enrich the lives of customers and build customer loyalty

July 31, 2018 Scott Miller

Sandy Rogers is the loyalty practice leader for FranklinCovey and is the lead author of the upcoming book, Leading Loyalty. He joins Scott Miller for FranklinCovey On Leadership to share his insights on customer loyalty.

Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts to help you become a better leader.

______________________________________

Equip frontline employees with the skills and techniques to positively impact customer experience. Join us for a complimentary Leading Customer Loyalty webcast.

About the Author

Scott Miller is a twenty-three-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey On Leadership and Great Life, Great Career. Additionally, Scott is a co-author of The Wall Street Journal bestselling book, Everyone Deserves A Great Manager: The 6 Critical Practices For Leading A Team. He is also the author of the multiweek Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott writes a weekly leadership column for Inc.com and is a frequent contributor to Thrive Global. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.
Follow on Twitter Follow on Linkedin Visit Website More Content by Scott Miller

Previous Video

3 Principles to Earn Intense Customer Loyalty

Customer loyalty expert and author of Leading Loyalty, Sandy Rogers, shares three repeatable principles you...

Next Video

FranklinCovey's Loyalty Practice Leader - Sandy Rogers

Sandy Rogers is the loyalty practice leader for FranklinCovey and is the lead author of the upcoming book, ...

First Name

Last Name

Country

Opt-in To Future Emails

Thank you!

Error - something went wrong!

Return to Home

Empower frontline leaders to enrich the lives of customers and build customer loyalty

About the Author

Previous Video

Next Video

Other content available

FranklinCovey has distilled the learning from over $150 million in R&D, 30+ years of curating best-of-class thought leadership, and hundreds of thousands of client engagements around the world.

In times of great uncertainty, leaders can freeze to the point of inaction or execute with excellence, increase trust, achieve more, and transform fear into engagement.

Think beyond the short term and embrace your personal mission. Begin with the end in mind and visualize your 80th birthday party. Imagine that all of the people who have influenced are there.

The 4 Essential Roles of Leadership are essential for successful leadership.

Do's and Don'ts for making conversations easier.

FranklinCovey's leadership practices help develop leaders to reach their highest potential.

The FranklinCovey All Access Pass allows you to expand your reach, achieve your business objectives, and sustainably impact performance with unlimited access to FranklinCovey content.

Every new leader must make these critical mindset shifts.

Foundations for making effective leaders starts with four essential roles.

Habits are what make leaders the best that they can be. Enjoy these tips to create effective habits as a leader.

The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing on your most important strategic priorities in the midst of the whirlwind.

Have you articulated an inspiring vision so your people choose to volunteer their best?

Do you need to be the smartest person in the room?

What’s preventing you from holding 1-on-1s with each of your team members?

How will you find the courage to keep your team focused on what is most important, including saying no to some of your own best ideas?

How many people on your team are in the right role? Do you need to make adjustments?

Lisa Doyle, VP of Global Learning at Booz Allen Hamilton, shares her leadership story, along with some guidance for crafting your own story.

Stephanie shares what it is like sharing her role as a wrestler and as a leader. Stephanie shares what it is

Stephanie McMahon shares how living with an abundance mentality can touch lives. Stephanie McMahon shares ho

Anna Wildermuth, Founder and CEO of Personal Images and an award-winning executive image consultant, talks about some of the common struggles of looking and acting the part of an executive leader.