Lead customer loyalty with bestselling author and CEO Shawn Moon

Patrick Leddin

Author and CEO, Shawn Moon, joins Patrick in the 'lab' to discuss customer loyalty - what it is, why it matters, and what leaders can do to create a culture that generates loyal customers.

Listen On iTunes - Listen on SoundCloud - Listen on Stitcher

About Leadership Lab:

Join Dr. Patrick Leddin every other Wednesday as he speaks with authors, thought leaders, athletes, entrepreneurs and other influential leaders as they challenge the status quo of leadership to explore new ways to lead and find success. Leadership Lab with Dr. Patrick Leddin is presented by FranklinCovey.

80% of your results will come from 20% of your activities—are you focusing on the right ones? Download The 80/20 Activity Analyzer tool to be more strategic in your process and more successful in your results.

About the Author

Patrick Leddin has benefited from both hands-on leadership and management experience coupled with academic rigor and expertise. Patrick served as a U.S. Army airborne, infantry, ranger-qualified officer, worked as a Project Manager at KPMG Consulting. His consulting work has allowed him to partner with clients in the United States, Canada, China, Malaysia, Singapore, Great Britain, Aruba, Iceland, Germany, Denmark, Belgium, Guam, and many other countries around the world. In addition to his work at Leddin Group, Patrick is an Associate Professor at Vanderbilt University in the Practice of Managerial Studies where he teaches Corporate Strategy, Negotiation, and Advanced Marketing.
Follow on Twitter Follow on Linkedin Visit Website More Content by Patrick Leddin

Be humble, stay curious & change how you lead with bestselling author Michael Bungay Stanier

Michael Bungay Stanier discusses his bestseller The Coaching Habit and his newest (and soon to be bestselle...

Create a work from home routine that increases your well-being with Sloane Elizabeth

Entrepreneur, author, and all-around-wellness expert, Sloane Elizabeth, discusses tips and tricks for worki...

Enabling Greatness in People and Organizations Everywhere

Lead customer loyalty with bestselling author and CEO Shawn Moon

Listen On iTunes - Listen on SoundCloud - Listen on Stitcher

About Leadership Lab:

About the Author

Previous Article

Next Article

Lead customer loyalty with bestselling author and CEO Shawn Moon

Listen On iTunes - Listen on SoundCloud - Listen on Stitcher

About Leadership Lab:

About the Author

Previous Article

Next Article

Other content available

In this episode, Dr. Mary Waller discusses how to lead through crises and how to build your culture to withstand them.

Patty McCord shares the three different companies of Netflix, and how to build an empowered employee with exceptional performance.

This week on Leadership Lab with Patrick Leddin, Darin Rowell shares how to accelerate your results through leadership and cast your vision.

In this episode, Dr. Brumbaugh joins Patrick in the ‘lab’ to discuss COVID-19, how to take care of yourself, your family, and your team.

In this episode, David Maraniss talks about building trust, freedom through discipline, and what he’s learned from studying leaders throughout the course of his career.

Joining Patrick in the Leadership Lab this week is Ian Millar, co-founder and head of product at Shimoda Designs, an elite outdoor photography bag brand.

Join Eddie Turner in the Leadership Lab as we discuss coaching, leadership, how to unlock your own greatness, and his latest book, 140 Simple Messages to Guide Emerging Leaders.

Dr. Kelly McGonigal and Dr. Patrick Leddin talk about leadership, her latest book, “The Joy of Movement", and a few different ways to manage life's pressures.

Host of the Smart People podcast, Chris Stemp, discusses having a panic attack at work, taking his career in a completely different direction, and the importance of understanding what motivates you.

Tamara Jacobi, author of the book Wildpreneurs: A Practical Guide to Pursuing Your Passion as a Business, discusses how to embrace the fear and excitement that come with following your dreams

Dr. Nadya Zhexembayeva joins Dr. Patrick Leddin to discuss how leaders can better guide themselves and their teams in times of change, and where opportunities lie in the face of uncertainty.

Joel Peterson joins Patrick in the ‘lab’ to discuss how to be an entrepreneurial leader, his lessons from negotiating billion-dollar deals, and thoughts on how to launch a successful career.

Dansby Swanson joins Patrick in the lab to discuss the importance of leading yourself and influencing others to be their best.

Pat Lencioni joins Patrick in the ‘lab’ to discuss his latest book, The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities.

Whether you are looking to lead your own business or trying to create an entrepreneurial mindset in your existing organization, you don’t want to miss Patrick’s conversation with Dorie Clark.

Ryan Berman joins Patrick in the lab to help you to become the courageous leader that people need.

Jim Host joins Patrick in the lab to discuss how to make a mark on the world, invest in others, and change an industry.

Tommy joins Patrick in the ‘lab’ to discuss what it means to lead yourself and to be a member of a winning team.

New York University (NYU) professor, author, and researcher Dr. Dolly Chugh joins Patrick in the ‘lab’ to discuss how good people fight bias.

Award-winning songwriter, Jim Beavers, joins Patrick in the ‘lab’ to discuss creativity and collaboration.