Author and CEO, Shawn Moon, joins Patrick in the 'lab' to discuss customer loyalty - what it is, why it matters, and what leaders can do to create a culture that generates loyal customers.
About Leadership Lab:
Join Dr. Patrick Leddin every other Wednesday as he speaks with authors, thought leaders, athletes, entrepreneurs and other influential leaders as they challenge the status quo of leadership to explore new ways to lead and find success. Leadership Lab with Dr. Patrick Leddin is presented by FranklinCovey.
80% of your results will come from 20% of your activities—are you focusing on the right ones? Download The 80/20 Activity Analyzer tool to be more strategic in your process and more successful in your results.
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