- Be aware of what’s happening with the team you lead.
- Have a “check-in” versus a “check on” process.
- Recognize the different ways team members want and need coaching.
- Balance your critical feedback with specific reinforcing praise.
- Ask how you can help.
- Ensure that everyone has the resources and tools to complete their work and help others.
- Add “coaching” to your daily task list.
FROM MESS TO SUCCESS: COACH CONTINUOUSLY
- Extend real-time coaching beyond your 1-on-1s and formal performance reviews.
- Implement at least one of the coaching best practices with a team member during the upcoming week.
- Review your interactions. How much telling did you do versus coaching? Did your team member leave demoralized, or with a “path to improve” and a time frame to revisit?
- Did you balance your time validating, inspiring, and recognizing with challenging and course-correcting?
- Think about those leaders who are the best coaches in your organization. Discuss their strategy and process with them.
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