Make it Safe to Tell the Truth

 

 

Todd Davis said, "The higher you are up the organizational ladder, the less likely you are to hear the truth--especially about yourself." If your people are not as forth coming with bad news and negative feedback as they are with good news and positive feedback, the way you handle bad news might need evaluation. 

Create conditions so your team is comfortable sharing the truth by communicating the mistakes are inevitable and feedback is welcome, encourage the team to surface mistakes quickly so they can be remedied, and remain calm and approachable when receiving bad news.

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