Show Loyalty

FranklinCovey Content Team


When was the last time you gossiped or disparaged someone behind their back?
Dr. Covey said, “When you defend those who are absent, you retain the trust of those present.” To show loyalty:
  • Live by the Platinum Rule. Beyond treating people how you’d like to be treated (the Golden Rule), treat them how they’d like to be treated (the Platinum Rule).
  • When someone is absent, speak about them as if they were actually standing there right beside you. Visualizing the person being present will dramatically change how you talk about them.
  • Assume your email will be forwarded to the person you’re writing about. When composing an email about another person, write as if you know the person will eventually read it. Also, the use of “bcc:” is cowardly and disloyal, and something to avoid nearly all of the time.
  • Assume good intent. Human beings are often conditioned to assume others have bad intentions. Stop and reflect on someone’s actions with the assumption they had good intentions.
  • Presume every private conversation is confidential unless/ until you can verify that it’s not.
  • Once the value of loyalty permeates your company culture, you’ll wonder how you ever functioned without it.


  • Think back to a time when someone was disloyal to you. What was the impact?
  • Then did you last fail to show loyalty? Why? What would you do differently?
  • If a conversation misrepresents someone who is absent, say, “I’ll reserve judgment until I speak to them directly.”
  • If you find you’re representing another’s point of view, consider waiting until that person can speak for himself or herself.
  • The next time you receive a compliment for your team’s work, share the credit instead of taking it for yourself.

For more on this tip, watch this short clip from Scott Miller, author of Management Mess to Leadership Success.


Go from a management mess to a leadership success. Join Scott Miller for a live webcast and learn more about the 30 challenges that all leaders face. 

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