Your Employees Have Actionable Insights

Your Employees Have Actionable Insights

What should you do if your organization has a customer service problem? Ask employees for their ideas! The best ideas bubble from the bottom up. FranklinCovey has a simple, powerful solution to uncover the actionable insights you need to improve your customer experience.

Let us help you uncover the actionable insights that you are looking for. To learn more, and to dramatically increase customer and employee loyalty in the process, click here. 

About the Author

Sandy Rogers leads FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is graduate of Duke and Harvard Business School.

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