Leading Customer Loyalty Overview

Are you measuring the service provided by your frontline people? FranklinCovey’s process gathers statistically reliable feedback so you can manage your people to serve customers better.

What should you do if your organization has a customer service problem? Ask employees for their ideas! The best ideas bubble from the bottom up and FranklinCovey has a simple solution to help.

FranklinCovey's Leading Customer Loyalty solution provides the principles and practices needed to win the hearts of employees and their customers.

Learn how to differentiate between the loyalty of convenience and true loyalty and the key to turning passive purchasers into passionate promoters.

Competitive pricing, location, and product demand all drive customer foot traffic and business, but there is another piece of the puzzle to earn and drive customer loyalty — employee engagement.

Loyalty huddles don’t need to be a big production but can be extremely effective if held consistently with your team members. Use these tips from Sandy Rogers to make your next huddle a success.

When it comes to earning loyalty from your employees, your team members, and your customers, there are Three Core Loyalty Principles to keep in mind.

Coaching that builds loyalty is a sharing of insights. Shawn Moon reveals three tips to help you to begin sharing your insights and to earn loyalty.

The cure for apathy is to engender empathy. Most people already have empathy. We just need to help our team show empathy for our customers more often.

Generosity is not all about giving away freebies—it’s just as much about giving the customer some relief. Shawn Moon shares 3 tips to earn loyalty through generosity.