Leading Customer Loyalty - On Demand Webcast

 

 

Contact us if you'd like to learn more about our Leading Customer Loyalty solution.

Engage Your Team to Win the Heart of Every Customer

True customer satisfaction comes from interactions with your frontline employees. Using the bottom-up approach to leadership, team members express trust and admiration for their organization, which resonates through every outstanding customer experience.

About the Author

Sandy Rogers

Sandy Rogers leads FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is graduate of Duke and Harvard Business School.

More Content by Sandy Rogers
Previous Article
Your Employees Have Actionable Insights
Your Employees Have Actionable Insights

What should you do if your organization has a customer service problem? Ask employees for their ideas! The ...

Next Video
Leading Customer Loyalty
Leading Customer Loyalty

Do you know that more than 70% of what produces customer loyalty is based on the behavior of front-line emp...

Help your team thrive in the age of remote work

Download Guide
×

Fill out the form to watch the recording.

First Name
Last Name
Job Title
Organization Name
Company Size
Country
Zip Code
I would like to receive email communications from FranklinCovey.
By clicking “Submit” you consent to receiving commercial electronic messages from FranklinCovey on a variety of topics to help your organization maximize performance. You can withdraw your consent at any time.
FranklinCovey does not share, sell, rent, or trade personally identifiable information with third parties for promotional purposes. Privacy policy
Thank you!
Error - something went wrong!