Leading Customer Loyalty videos.

  • Leading Customer Loyalty Webcast0:50

    Leading Customer Loyalty Webcast

    At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. See what you will learn when you attend a Leading Customer Loyalty webcast.

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  • Leading Customer Loyalty4:27

    Leading Customer Loyalty

    Do you know that more than 70% of what produces customer loyalty is based on the behavior of front-line employees?

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  • The Ultimate Question10:21

    The Ultimate Question

    Do these rants and raves sound familiar? Bad profits might look good in an immediate financial spreadsheet, but they negatively affect overall company growth, employee relations, and customer loyalty.

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  • Are Your Customers Loyal?2:01

    Are Your Customers Loyal?

    Do these rants and raves sound familiar? Watch as Fred Reichheld shares an experience he had with one hotel’s poor customer service and bad profits.

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  • The Enterprise Story With Fred Reichheld3:33

    The Enterprise Story With Fred Reichheld

    Why are loyal customers important and profitable? Watch as Fred Reichheld shares how a company went from the bottom of the corporate food chain to the top in a zero-growth industry.

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  • Customer Loyalty- Overview1:43

    Customer Loyalty- Overview

    Watch Sandy Rogers, FranklinCovey’s Customer Loyalty Practice Leader, as he shares six things the most successful teams do in order to engage employees.

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