At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. See what you will learn when you attend a Leading Customer Loyalty webcast.
7 Ways to Be More Proactive
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4:27Do you know that more than 70% of what produces customer loyalty is based on the behavior of front-line employees?
10:21Do these rants and raves sound familiar? Bad profits might look good in an immediate financial spreadsheet, but they negatively affect overall company growth, employee relations, and customer loyalty.
2:01Do these rants and raves sound familiar? Watch as Fred Reichheld shares an experience he had with one hotel’s poor customer service and bad profits.
3:33Why are loyal customers important and profitable? Watch as Fred Reichheld shares how a company went from the bottom of the corporate food chain to the top in a zero-growth industry.
1:43Watch Sandy Rogers, FranklinCovey’s Customer Loyalty Practice Leader, as he shares six things the most successful teams do in order to engage employees.