The Ultimate Question

FranklinCovey Content Team

Do these rants and raves sound familiar?

Bad profits might look good in an immediate financial spreadsheet, but they negatively affect overall company growth, employee relations, and customer loyalty. You need to ask yourself the ultimate question: How likely is it that you would recommend this company, product, or service to a friend or colleague?


Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.

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Leading Customer Loyalty
Leading Customer Loyalty

Do you know that more than 70% of what produces customer loyalty is based on the behavior of front-line emp...

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Are Your Customers Loyal?
Are Your Customers Loyal?

Do these rants and raves sound familiar? Watch as Fred Reichheld shares an experience he had with one hotel...