CRACKING THE CODE TO CUSTOMER LOYALTY
Join Shawn Moon, Wall Street Journal best-selling author of the book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.
Guest Bio:
Shawn Moon served as FranklinCovey’s Executive Vice President, where he had responsibility for all of FranklinCovey’s director operations, including the company’s North American operations, UK, Japan, Australia offices, as well as the U.S. Government Services group. He also led the company’s Execution, Speed of Trust, Customer Loyalty, and Sales Performance Practices. He is the author or co-author of several books, including The Ultimate Competitive Advantage , Talent Unleashed, and Leading Loyalty: Cracking The Code To Customer Devotion.
Follow Shawn on Twitter – Like Shawn on Facebook – Connect with Shawn on LinkedIn
Additional Resources:
Fight Apathy and Earn Customer Loyalty: Find empathy with customers, or they will find it somewhere else.
Use this tool to rate your ability to inspire loyalty with others.
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Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.
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