Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive.
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According to our latest study, 56% of organizations do not have any leadership development for first-level leaders. Yet, when first-level leaders receive the proper development they need, your organization has a greater chance of success.
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