The Experience Mindset: Tiffani Bova

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive.

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According to our latest study, 56% of organizations do not have any leadership development for first-level leaders. Yet, when first-level leaders receive the proper development they need, your organization has a greater chance of success.

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Releases, Master Mentors: 30 Transformative Insights From Our Greatest Minds, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. He lives in Salt Lake City, Utah, with his wife and three sons.

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