Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.
Shawn Moon shares the story of a teenage boy looking to buy a tie for a job interview. The store workers decided to go the extra mile to help this boy not only find the tie he needed but nail the interview.
Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion.
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