Leading Loyalty's Eleventh Huddle | Shawn Moon clip

Scott Miller

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

Shawn Moon discusses huddle eleven from the WSJ bestselling book Leading Loyalty.

Watch the full interview here.

Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts to help you become a better leader

___________________

Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion.

About the Author

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.
More Content by Scott Miller

Previous Video

How to Identify Your One Thing | Jay Papasan clip

What is the one thing you should be doing that will give you far better results than you have today? Jay Pa...

Next Video

How People–Women Specifically–can Define Their Success | Marissa Orr clip

In this clip, Marissa Orr shares how people can define their success.

First Name

Last Name

Country

Opt-in To Future Emails

Thank you!

Error - something went wrong!

Return to Home

Leading Loyalty's Eleventh Huddle | Shawn Moon clip

About the Author

Previous Video

Next Video

Other content available

FranklinCovey’s enterprise division president and executive team member, Jen Colosimo, shares some valuable insights for salespeople looking to move to leadership positions.

Janis Kaplan, bestselling author of The Genius of Women and the editor-in-chief of Parade magazine, shares the importance of cultivating genius in everyone.

Tom Rath, bestselling author and the force behind the new book Life’s Great Question, shares how turning our attention outwards can improve our lives.

In this clip, bestselling author of Stillness is the Key, Ryan Holiday, shares how people have struggled with stillness since the beginning of time.

CEO of AT&T Business, Anne Chow, shares how we must have a degree of passion in what we do.

Have an ambitious goal? Rachel Hollis, bestselling author of Girl, Wash Your Face and Girl, Stop Apologizing, inspires people to work hard to achieve any goal.

If you are considering moving to a manager role, Julie Zhuo, Facebook Vice President and bestselling author, has some advice for you.

Sometimes our lives take us places we had not foreseen in our planning. Bestselling author, Carly Fiorina, shares why we shouldn't worry about a single destination for our future.

When trust goes down so does speed and cost. Bestselling author and trust expert, Stephen M.R. Covey, teaches the correlation all leaders can learn to grow team trust.

Innovation expert and author of Crossing the Chasm, Geoffrey Moore, shares the difference between management and leadership and how having both creates an effective workplace ecosystem.

Scholar, humanitarian, and author, Dr. Tererai Trent, shares her journey of overcoming illiteracy, poverty, and early marriage.

Bestselling author, Daniel Coyle, describes how companies can create a culture people won’t want to leave, and it’s probably not how you think.

Researcher and bestselling author, David Epstein, shares how business professionals who generalize early in their career and specialize later, go farther.

Patty McCord, former Chief Talent Officer of Netflix, challenges HR professionals to start thinking like business professionals to support effective teams.

Great leaders take responsibility for everything their team does. Leif Babin, co-author of the bestseller Extreme Ownership, shares how extreme ownership can help teams succeed.

Time is finite and should be spent on the truly important. Michael Hyatt, bestselling author of Free to Focus, teaches how saying no can help you improve your time management.

Join Anne Chow, AT&T’s president of national business, explains her perspective on authentic leadership.

The Seattle Seahawks conduct Tell-the-Truth Monday. Jon Gordon, bestselling author of The Energy Bus, shares how this is a great example of positive teams improving through difficult conversations.

Without healthy debate, innovation stops. Bestselling author, Chester Elton, teaches how to spark vigorous discussion without making it personal.

Emmy Award-winning Nely Galán, the first Latina president of entertainment for a U.S. television network, explains how and why you should always be saving money.