Leading Loyalty's Eleventh Huddle | Shawn Moon clip

April 30, 2019 Scott Miller

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

Shawn Moon discusses huddle eleven from the WSJ bestselling book Leading Loyalty.

Watch the full interview here.

Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts to help you become a better leader

___________________

Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion.

About the Author

Scott Miller is a twenty-three-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey On Leadership and Great Life, Great Career. Additionally, Scott is a co-author of The Wall Street Journal bestselling book, Everyone Deserves A Great Manager: The 6 Critical Practices For Leading A Team. He is also the author of the multiweek Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott writes a weekly leadership column for Inc.com and is a frequent contributor to Thrive Global. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.
Follow on Twitter Follow on Linkedin Visit Website More Content by Scott Miller

Previous Video

How to Identify Your One Thing | Jay Papasan clip

What is the one thing you should be doing that will give you far better results than you have today? Jay Pa...

Next Video

How People–Women Specifically–can Define Their Success | Marissa Orr clip

In this clip, Marissa Orr shares how people can define their success.

First Name

Last Name

Country

Opt-in To Future Emails

Thank you!

Error - something went wrong!

Return to Home

Leading Loyalty's Eleventh Huddle | Shawn Moon clip

About the Author

Previous Video

Next Video

Other content available

Bestselling author, Jon Gordon, shares how negativity needs to be addressed or a positive culture could be destroyed.

In this clip, Jon speaks to the energy vampires of the world and challenges them to evaluate how their negativity might be affecting others.

The Seattle Seahawks conduct Tell-the-Truth Monday. Jon Gordon, bestselling author of The Energy Bus, shares how this is a great example of positive teams improving through difficult conversations.

Without healthy debate, innovation stops. Bestselling author, Chester Elton, teaches how to spark vigorous discussion without making it personal.

As a new leader, do you really know your role? The authors of FranklinCovey’s newest book, Everyone Deserves a Great Manager, share the importance of defining and understanding your role.

Business psychologist, Dr. Paul White, shares a vital best practice when it comes to showing appreciation for younger employees.

Get the latest leadership resources delivered directly to your inbox on a weekly basis. Subscribe to FranklinCovey On Leadership and receive weekly videos, tools, articles, and podcasts.

Are you satisfied with the work you do? World-famous comedian and expert communicator, Bill Engvall, shares the importance of finding satisfaction in what you do.

Data shouldn't stop you from dreaming. If you have a dream, don’t wait to collect enough data to support it.

When you know what you are saying yes to, saying no to everything else is easy. Jay Papasan, #1 bestselling author of The ONE Thing, shares how to decline extra offers or projects.

Principals – listen to the people you serve. Muriel Summers, Principal of AB Combs Elementary and coauthor of The Leader In Me, shares some valuable advice for her peers.

The more we accept our biases, the more we can work with them. Diversity Expert, Howard Ross, teaches how accepting our personal biases can help us overcome them.

Stephen R. Covey impacted millions of people’s lives. Jennifer Colosimo, FranklinCovey Senior Vice President, shares what she learned from Dr. Covey and how it is still influencing her life.

Hearing and listening are two different things. Sound and communication expert, Julian Treasure, shares the importance of really listening in a conversation.

Financial safety and security can actually be holding you back from financial success. Jean Chatzky shares some advice on investing and how women can grow in confidence with their money.

Recognition is primarily performance-based, and usually, only your top performers get recognized for the work they do. Paul White shares how appreciation can make all the difference.

Do you know your customer’s goal? Sales expert Randy Illig shares what it means to know your customer’s target number.

The way you get people to remember your message is to repeat that message over and over again. Donald Miller, founder of StoryBrand, shares advice on getting your customers to retain your message.

Kim Scott, New York Times bestselling author of Radical Candor, shares her personal experience of Sheryl Sandberg challenging her directly.

Leaders need to let go of the idea that they have to know all the answers. The authors of FranklinCovey’s newest book, Everyone Deserves a Great Manager, discuss how it’s ok to not know everything and