Leading Loyalty's Eleventh Huddle | Shawn Moon clip

April 30, 2019 Scott Miller

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

Shawn Moon discusses huddle eleven from the WSJ bestselling book Leading Loyalty.

Watch the full interview here.

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Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion.

About the Author

Scott Miller is a twenty-three-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey On Leadership and Great Life, Great Career. Additionally, Scott is a co-author of The Wall Street Journal bestselling book, Everyone Deserves A Great Manager: The 6 Critical Practices For Leading A Team. He is also the author of the multiweek Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott writes a weekly leadership column for Inc.com and is a frequent contributor to Thrive Global. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.
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