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Leading Customer Loyalty Overview
How do we get our frontline people—often the lowest paid, least engaged, and least trained—to deliver great service to customers more consistently?
6 Critical Practices
The 6 Critical Practices for Leading a Team equips first-level leaders with the essential skills and tools to get work done with and through other people.
The 7 Habits Foundations
Your organization’s success depends on strong individual performance at all levels, including your non-managerial, administrative, and staff-level employees.
Leader Implementation is the program that empowers leaders to install the 7 Habits as their key operating system and create a culture of greater team effectiveness.
The overwhelming majority of customer service training focuses on skills - here’s what you do. But at FranklinCovey, we know that you must first focus on your beliefs and paradigms.
Qualifying Opportunities
Qualifying Opportunities helps sales professionals quickly and effectively identify good opportunities in their pipelines and significantly decrease ‘pipeline fiction’ by eliminating the weak ones.
Closing the Sale
With the right advocacy skills, you demonstrate more effectively how your solution will help your client get what they want and need.
The Speed of Trust
Leading at the Speed of Trust 3.0 institutionalizes new language and new behavior in context of real work.
Trust is the new currency in today’s connected, collaborative world. Contrary to what most people think, creating trust is a learnable skill.
The 5 Choices® to Extraordinary Productivity process measurably increases productivity of individuals, teams, and organizations.
Solution Overview - Project Management Essentials
Project management isn’t just about managing logistics and hoping the project team is ready to play to win.
Systematic and effective methods must be in place to communicate in a way that motivates people to change and take action.
Read the first chapter of the Wall Street Journal Bestseller, The 4 Disciplines of Execution.