Looking forward through learning analytics with Mary Francone and Tiffany Jarvis


Fitting the practice of learning analytics into the overall business ecosystem has enabled financial services firm Edward Jones to meet learners at their points of need and use learning to move the needle on business metrics. Leaders Mary Francone and Tiffany Jarvis break down the agile methodology that has supported their entire learning strategy, using data to make in-the-moment decisions about what to do next. In this episode, we learn how the L&D team at Edward Jones is equipping its workforce for the future.

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Anyone can contribute to a culture of inclusion. Here are six ways to help your organization be more inclusive—a guide for leaders and employees at all levels.

About the Author

Diana Thomas

As a proven successful executive, Diana brings decades of experience, expertise and education to her coaching with business executives, teams and learning/talent leaders to increase their impact, inspire committed followership and engagement, and build strong diverse teams that pull together to achieve Winning Results. In addition to coaching, Diana is a partner and trainer with Clean Language for Coaches Resource Center. She is the co-author of the 2018 strategic leadership book, Be More Strategic in Business: How to win through Stronger Leadership and Smarter Decisions. Diana began her career as a McDonald’s restaurant crew member in 1979, and rose to become Vice President of Training, Learning & Development for McDonald’s USA. In this role, she led all aspects of training and development including the restaurant training curriculum at Hamburger University, McDonald’s global training center of excellence.

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