Leadership From the C-Suite: Ursula Burns

Join Ursula Burns, the former CEO and Chairwoman of the Board of Xerox, as she shares insights she gained while navigating the challenges of leading a Fortune 500 company.

Guest Bio:

Ursula Burns has extensive experience in leading large, international companies that are facing technology sea changes within their industries.

Burns was the Chairwoman of the Board of Xerox Corporation from 2010 to 2017 and Chief Executive Officer from 2009 to 2016, after having been appointed President in 2007. Burns joined Xerox as a summer intern in 1980 and has since held leadership posts spanning corporate services, manufacturing, and product development. During Burns’ tenure as Chief Executive Officer, Burns helped the company transform from a global leader in document technology to the world’s most diversified business services company, serving enterprises and governments of all sizes. 

Continue reading Ursula's bio here.

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Additional Resources:

Choose Your Words Carefully: As you inventory the arrows you have in your proverbial leadership quiver, your words are the most powerful.

Help Your Team Reach Their Potential: Use these questions to encourage growth in your team, even where you don't expect it.


Building a culture of trust starts with a shared vocabulary of simple, yet powerful phrases that leaders use to express gratitude, offer compassion, and provide support. Here are 10 phrases leaders use to build trust with team members.

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

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