Cracking the code to customer loyalty: Shawn Moon

CRACKING THE CODE TO CUSTOMER LOYALTY

Join Shawn Moon, Wall Street Journal best-selling author of the book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

 

Guest Bio:

Shawn Moon served as FranklinCovey’s Executive Vice President, where he had responsibility for all of FranklinCovey’s director operations, including the company’s North American operations, UK, Japan, Australia offices, as well as the U.S. Government Services group.  He also led the company’s Execution, Speed of Trust, Customer Loyalty, and Sales Performance Practices.  He is the author or co-author of several books, including The Ultimate Competitive Advantage , Talent Unleashed, and Leading Loyalty: Cracking The Code To Customer Devotion  

Follow Shawn on Twitter – Like Shawn on Facebook – Connect with Shawn on LinkedIn

 

Additional Resources:

Fight Apathy and Earn Customer Loyalty: Find empathy with customers, or they will find it somewhere else.

Use this tool to rate your ability to inspire loyalty with others.

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Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.

 

About the Author

Scott Miller

Scott Miller is a twenty-three-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey On Leadership and Great Life, Great Career. Additionally, Scott is a co-author of The Wall Street Journal bestselling book, Everyone Deserves A Great Manager: The 6 Critical Practices For Leading A Team. He is also the author of the multiweek Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott writes a weekly leadership column for Inc.com and is a frequent contributor to Thrive Global. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

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