Do these rants and raves sound familiar?
Most organizations just don’t get it. Customer loyalty is a big part of running a successful business and it needs to be measured over time. Don’t allow bad profits to run your customers out. Pay attention to customer feedback and take action!
Watch as Fred Reichheld shares an experience he had with one hotel’s poor customer service and bad profits.
Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.