Are Your Customer Service Metrics Telling the Truth?

We all want good customer service metrics that represent our customer view as whole. It's how we rank managers and locations, glean best practices, and learn who to coach. Read the whitepaper to learn more.

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Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.

 

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How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction
How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

Do you know how to fix the flaw in how you measure customer satisfaction? Read this Forbes article by Georg...

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