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A Completely Different Approach To Improving Customer Service
A Completely Different Approach To Improving Customer Service

If you wish to improve customer service, you need to start with your frontline leaders. 70 percent of what ...

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How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction
How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

Do you know how to fix the flaw in how you measure customer satisfaction? Read this Forbes article by Georg...

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