3 Principles to Earn Intense Customer Loyalty

July 31, 2018 Scott Miller

Loyalty practice leader for FranklinCovey and author of Leading Loyalty, Sandy Rogers, shares three principles to earn customer loyalty. As part of the FranklinCovey On Leadership series with Scott Miller.

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About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. Previously, Scott worked for the Disney Development Company and grew up in Central Florida. He lives in Salt Lake City, Utah, with his wife and three sons.

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