An Example of Incredible Customer Service | Shawn Moon Clip

May 3, 2019 Scott Miller

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

Shawn Moon shares the story of a teenage boy looking to buy a tie for a job interview. The store workers decided to go the extra mile to help this boy not only find the tie he needed but nail the interview.

Watch the full interview here.

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Leading Customer Loyalty will help you embed the Three Core Loyalty Principles – empathy, responsibility, and generosity – into every interaction so you can crack the code to your customers’ devotion. 

About the Author

Scott Miller

Scott J. Miller is Executive Vice President of Business Development and Chief Marketing Officer for FranklinCovey. Scott has been with the company for 20 years, and previously served as Vice President of Business Development and Marketing. His role as EVP and Chief Marketing Officer caps 12 years on the front line, working with thousands of client facilitators across many markets and countries.

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