Say What Your Customers Want to Hear | Donald Miller | FranklinCovey clip

Donald Miller shares what your customers are looking for when researching solutions to their problems. Here’s what you can say to grab potential customer’s attention.

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Credible leaders know how to build the trust necessary to propel their organization—and the people in it—forward. Here are seven ways to build trust between you and your team. 

About the Author

Scott Miller

Scott Miller is a 25-year associate of FranklinCovey and serves as Senior Advisor, Thought Leadership. Scott hosts the world’s largest and fastest-growing podcast/newsletter devoted to leadership development, On Leadership. Additionally, Scott is the author of the multi-week Amazon #1 New Releases, Master Mentors: 30 Transformative Insights From Our Greatest Minds, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal bestseller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team. He lives in Salt Lake City, Utah, with his wife and three sons.

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