Are Your Customer Service Metrics Telling the Truth?

We all want good customer service metrics that represent our customer view as whole. It's how we rank managers and locations, glean best practices, and learn who to coach. Read the whitepaper to learn more.

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Leena Rinne on Leading Loyalty
Leena Rinne on Leading Loyalty

An introduction to Leena Rinne, vice president of consulting and co-author of FranklinCovey's next bestsell...

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A Completely Different Approach To Improving Customer Service
A Completely Different Approach To Improving Customer Service

If you wish to improve customer service, you need to start with your frontline leaders. 70 percent of what ...

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