When you break a promise, is your first instinct to defend yourself, rationalize, minimize, or ignore it altogether?
Stephen M.R. Covey says, "Righting wrongs is more than just apologizing; it's also making restitution." If you need to right a wrong, offer an unconditional apology, take action to resolve the issue, and commit to improve.
Leading a team requires a different skillset than working as an individual contributor. To succeed in the face of new challenges, first-level leaders need to shift how they think and act. Download our latest guide and develop your people into a high-performing team.