Right Wrongs

January 28, 2019 FranklinCovey Content Team

 

 

When you break a promise, is your first instinct to defend yourself, rationalize, minimize, or ignore it altogether?

Stephen M.R. Covey says, "Righting wrongs is more than just apologizing; it's also making restitution." If you need to right a wrong, offer an unconditional apology, take action to resolve the issue, and commit to improve.

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